Refund and Returns Policy
At G-Automation, we want you to be completely satisfied with your purchase. If you need to return an item, our policy provides clear steps on how returns and refunds are processed.
1. Return Window
You have 30 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all accessories included.
2. How to Initiate a Return
Contact us at
info@g-automation.co.ukwith your order number and the reason for the return.Once approved, we will provide you with instructions on where to send your package.
Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Fees
Defective, Damaged, or Incorrect Items: If the return is due to our error or a faulty product, we will provide a prepaid shipping label or reimburse standard return shipping costs.
Change of Mind / Remorse: If you are returning an item due to buyer’s remorse or ordering the wrong item, you will be responsible for paying the return shipping costs.
4. Non-Returnable Items
Certain types of items cannot be returned:
Custom 3D printed or bespoke engineered products.
Unsealed filament reels or opened consumable products (unless defective).
5. Refunds & Processing Time
Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Timeline: If approved, your refund will be processed within 3 to 5 business days back to your original payment method.
Original Delivery Charges: Standard delivery fees paid on the original order will be refunded for complete order returns.
6. Contact Information
Email:
info@g-automation.co.ukAddress: 36b Rose Walk, Sittingbourne, ME10 4EW, United Kingdom