Shipping Policy
At G-Automation, we strive to process and dispatch your orders as quickly as possible. Please read our delivery terms below for details on handling times, carriers, and collection options.
1. Order Processing & Dispatch Time
Handling Time: All standard orders are processed and dispatched within 1 business day (Monday to Friday, excluding Bank Holidays).
Order Cut-Off: Orders placed before 2:00 PM GMT will begin processing on the same business day. Orders placed after 2:00 PM or on weekends will be dispatched the next working day.
2. Delivery Rates & Carriers
We deliver across the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (Small/Medium Items):
Carrier: Royal Mail Tracked 48
Estimated Transit Time: 2 business days after dispatch.
Courier Express (Large Parcels / Heavy Items):
Carrier: DPD Tracked
Estimated Transit Time: 1–2 business days after dispatch.
Special / Expedited Delivery:
If you require urgent or special delivery arrangements (e.g., Saturday delivery, guaranteed next-day morning delivery), please contact us directly prior to placing your order so we can arrange a custom delivery quote.
3. Free Local Collection (Sittingbourne)
Save on shipping by picking up your order directly from our premises in Sittingbourne.
Collection Address: 36b Rose Walk, Sittingbourne, ME10 4EW, United Kingdom
Hours: Available by appointment after placing your order.
How it works: Select Local Pickup at checkout. We will email you once your items are ready for collection.
4. Order Tracking
Once your order has been dispatched, you will receive an automated email containing your carrier tracking number (Royal Mail or DPD) and a link to trace your parcel.
5. Delivery Issues & Contact Us
If your order has not arrived within the estimated timeframe or arrives damaged, please get in touch with our team:
Email:
info@g-automation.co.ukAddress: 36b Rose Walk, Sittingbourne, ME10 4EW, UK